7mcn lottery Account & Payment FAQ

During registration on 7mcn lottery, you provide your full legal name, email address, mobile number, username, and password. You also confirm your date of birth and residential address. We require this information to verify your identity and ensure you are of legal age in your jurisdiction. After you submit your registration, we send a verification email to confirm your address. You then upload a copy of your government-issued ID (passport or national ID card) for Know Your Customer (KYC) verification. Once we confirm your identity, your account is activated and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

The account-opening process consists of five steps. First, you visit 7mcn lottery and click "Open an account", then enter your username, email, password, and mobile number. Second, you verify your email by clicking the link we send you. Third, you log in and submit your full name, date of birth, and residential address for identity verification. Fourth, you upload a photo of your government-issued ID. Fifth, we confirm your identity (typically within hours) and your account is activated. You can then deposit funds and access all games — live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and slot games.

If a deposit does not complete, the funds remain in your wallet or bank account; they are not charged to your 7mcn lottery account. We recommend waiting a few minutes and then attempting the deposit again. If the issue persists, check that your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account) has sufficient balance and that you are not exceeding any daily transaction limits set by your bank or wallet provider. If a withdrawal does not complete, the funds remain in your 7mcn lottery account balance. Contact our support team with your transaction reference number and we will investigate. Blockchain or bank-side delays may occur during peak periods or holidays (Idul Fitri, Idul Adha) and can extend processing times.

Our weekly cashback offer is a fixed rebate on net losses incurred during the calendar week on 7mcn lottery. The percentage and conditions apply to live-dealer tables, sportsbook bets, and slot games equally. Cashback is calculated and credited to your account each Monday at midnight. To qualify, you must have an active, verified account and have placed at least one transaction during the previous week. Cashback is non-withdrawable until you meet our playthrough requirement (typically a multiple of the cashback amount). Cashback does not apply to bonus funds or promotional credits. For exact terms, refer to our full promotions policy in your account settings.

Yes. 7mcn lottery accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. To deposit via bank transfer, log in to your account, select "Deposit", choose your bank, and transfer the amount you wish to deposit to our designated account number (shown on the deposit page). Your deposit will be credited to your 7mcn lottery balance once we verify the transfer on the receiving bank's statement. Bank transfers typically settle within one to three business hours during banking hours. On public holidays and weekends, processing may be delayed. Alternatively, you can use faster digital wallets: online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, which settle instantly.

Before you place your first bet on 7mcn lottery, read the rules for the specific game category you intend to use. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), understand the house rules, payout odds, and minimum and maximum table limits. For sportsbook bets, understand settlement rules: what odds apply, how we resolve disputed outcomes, and what happens if a match is postponed. For slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand the paytable and volatility. All game rules are displayed in-app under "Help" or "Game Rules". You are also responsible for verifying that your jurisdiction permits you to participate in the games you choose. Refer to our Jurisdiction Notice if you are uncertain.

We collect and store your personal information (name, email, phone, ID copy, transaction history) to verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering law. We encrypt all data in transit and at rest using SSL and AES encryption standards. We do not sell your data to third parties. We may disclose your information to payment processors, our banking partners, and law enforcement if required by court order or legal obligation. Your account data is retained for as long as your account is active and for a period after closure as required by law. You can request a copy of your personal data or ask for deletion (subject to legal retention requirements) by contacting our support team. For full details, read our Privacy Policy.

Our support team responds to email queries within one business day during working hours. In-app chat support is available during specified business hours (displayed in your account). Response times may be longer during weekends and public holidays. For urgent matters related to account access, compromised passwords, or suspected fraud, contact us immediately via the in-app emergency contact link. During major events (Liga 1 finals, Piala Indonesia), support volume increases and response times may extend. We track all support tickets and provide a reference number for follow-up. If you do not receive a response within two business days, check your email spam folder or reply to your ticket reference number.